Refund & Exchange Policy

We do not offer refunds for change-of-mind or incorrect purchases.

However, if a product is found to be defective, damaged, or not as described, we will be happy to assist with a replacement, exchange, or refund, as appropriate.

Refunds will be provided in the form of store credit, valid for 6 months from the date of issue. Store credit is non-transferable and not redeemable for cash.

To be eligible for a return or exchange, please contact us within 30 days from the date you receive the item.

 

Return Policy

Given the nature of our products, we will not be able to accept returns.

To provide all our customers with peace of mind, in the event that you are dissatisfied with our products, please do email us at info@theolivetree-organic.com or use the contact form under the “Contact Us” page for an exchange within 30 days upon goods received date.

This is because we strongly believe in the quality and integrity of our products and want you to have the same reassurance too.