Delivery & Shipping

Due to the pandemic, we currently only ship within Malaysia, Singapore and Brunei. You may enquire within to check if we can ship to the country of your choice.

Upon receipt of your payment, we will dispatch the products to you the next working day.

We currently offer two delivery options: Express Delivery or Same Day Delivery depending on delivery location.

A. Express Delivery

All orders within West Malaysia will be shipped via Courier Service with an estimated delivery time of 2 – 5 business days but delivery could take longer due to Movement Control Order. 

All orders to East Malaysia will be shipped via Courier Service with an estimated delivery time of 10 – 20 business days but delivery could take longer due to Movement Control Order. 

For international orders, we will use Federal Express (FEDEX) or Aramex. 

B. Same Day Delivery within selected areas in Klang Valley

The following terms & conditions apply:-

1. For orders paid before 11 am, delivery will be made on the same day between 1 pm - 6 pm. For orders paid after 11 am, delivery will be made on the next day. (Not available on Sat & Sun)

2. These areas are excluded from same day delivery coverage:-

a. Rawang
b. Semenyih
c. Port Klang
d. Kapar
e. Hulu Langat
f. Banting
g. Telok Panglima Garang
h. Bangi
i. Cyberjaya
j. Putrajaya
k. Sepang
l. Kajang
m. Serdang

 

3. Please ensure that the recipient is around to accept the delivery. Additional charges will be incurred for second delivery attempt.

4. The Olive Tree reserves the right to cancel the order if we receive a delivery request that falls within the areas excluded above. 

Shipping Cost

Shipping cost is automatically calculated at the checkout page depending on both weight of the package and destination. 

Enjoy FREE delivery with minimum nett purchase (i.e. after discount) as per table below:-

Region  Minimum Purchase
Peninsular Malaysia RM 150
East Malaysia RM 150
ASEAN countries USD$ 100


You may select the same day delivery option for deliveries within Klang Valley for areas which are serviceable. For areas which are not serviceable within Klang Valley, we reserve the right to offer alternative shipping rate or cancel the order. 

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from us, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to The Olive Tree. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Currency Conversions

All prices listed on our site are in MYR (Malaysian Ringgit), and charged in MYR. Although our website does support the display of prices in other currencies, however, at the checkout page, it will display in MYR (Malaysian Ringgit). The checkout will be completed in the trading currency which is MYR. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, please use google converter.

Policy and Terms

By placing an order at The Olive Tree you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to The Olive Tree. This also applies to any shipments that are refused by you at delivery. You are responsible for getting the necessary import permits with the relevant authorities. 

We receive the right to cancel any order that we deem we are unable to ship to that shipping destination. 

 

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