Which shampoo is right for me?

Choose based on your scalp, rather than just your hair ends.

 

If you have more than one concern, tell us what your scalp feels like, how often you wash and how quickly your roots become oily. Our team can help you choose.

My scalp is oily, but my hair ends are dry. Which should I choose?

Oil Balance Shampoo for your scalp, followed by conditioner on your hair lengths and ends.

You don’t need to choose a shampoo for dry hair just because your ends feel dry. Your scalp and hair ends can have different needs.

My hair is falling. Which shampoo and serum should I use?

Choose your shampoo based on your scalp condition, then add Nature Volume Botanical Hair Serum to your routine.

Your scalp condition	Shampoo	Hair Serum frequency
Dry to normal	Nature Volume	Twice a day
Oily	Oil Balance	On alternate days

Apply the serum directly to your scalp and gently massage. Leave it on—no rinsing needed.

Hair fall can have different causes. If you experience sudden, patchy or persistent hair loss, seek professional advice.

Which shampoo should I choose for dandruff?

If you have an oily scalp with flakes, Oil Balance may be a suitable cleansing option.

If you always have difficulty is getting the right shampoo and have very itchy scalp with powderly flakes, Gentle Lavender Shampoo may be better option for you. 

However, flakes can have different causes, and our shampoos are not medicated dandruff treatments. Persistent flakes, intense itching or redness should be assessed by a healthcare professional.

Can I wash my hair every day?

You can adjust your washing frequency to your scalp’s needs.

If your roots become oily daily, especially after sweating, daily washing may suit you. If your scalp stays comfortable for longer, you may not need to wash as often.

Do I need to shampoo twice?

If your scalp is oily or you have product buildup, two washes may help.

The first wash removes surface oil and residue. The second helps cleanse the scalp more thoroughly. Use a small amount each time and rinse well.

If your scalp feels dry or uncomfortable afterwards, reduce the amount or frequency.

Do I need conditioner if my scalp is oily?

Yes, if your hair lengths feel dry, tangled or rough.

Apply conditioner from the mid-lengths to the ends, keeping it away from your scalp. Rinse thoroughly.

How much shampoo should I use?

Start with a small amount and adjust to your scalp coverage and hair thickness.

Wet your hair thoroughly, spread the shampoo between your palms and massage gently over your scalp using your fingertips. Rinse well, including behind your ears and at the back of your head.

Still unsure which shampoo to choose?

Send us these three details:

1. How quickly does your scalp become oily after washing?
2. Do you experience itching, flakes or sensitivity?
3. How often do you wash your hair?

We’ll help you find a suitable starting routine.

What can I expect when I switch from conventional to natural hair care?

When switching to natural hair care, during the initial stages, your hair may feel stiff, sticky or dry as natural hair care products detox your hair from petrochemical polymer which acts as a coating agent. All these transitional inconveniences will gradually disappear and it can take up to a month for your hair and scalp to adjust to the change. However, once your hair and scalp have adjusted to the natural hair care regime, it is worth it as your hair will regain its natural healthy and beautiful state.

Why does your product smell slightly different from the previous purchase? 

Natural ingredients are not standardized and uniformly mass-produced like synthetic ones. As such, the variation in terms of smell is probably due to the seasonal variation of the yield of natural ingredients harvested at different times. Variations in temperature during shipping may alter the texture causing the products to become thicker or thinner as well as affecting colour and scent. However, be rest assured that this does not reduce the effectiveness of our products.

Are your products safe for pregnant and breastfeeding women?

We recommend consulting your general practitioner on the ingredients list of our product prior to use. The natural essential oils we use are of high quality.

Others

1. What is your exchange policy?

Given the nature of our products, we will not be able to accept returns. To provide all our customers with peace of mind, in the event that you are dissatisfied with our products, please do email us at info@theolivetree-organic.com or use the contact form under the “Contact Us” page for an exchange within one month upon goods received date. This is because we strongly believe in the quality and integrity of our products and want you to have the same reassurance too.

2. What is your refund policy?

Please note that we do not provide refunds for change-of-mind or incorrect purchases. Should a refund be necessary, it will be issued as store credit for future use.

3. Do you ship internationally?

Yes we do. We ship worldwide. Please kindly contact us or enquire within. 

4. What is your trading currency?

Our trading currency is Malaysian Ringgit (MYR). Although our website supports the display of other currencies, however at checkout, the transaction will be in MYR (i.e. our trading currency) which is converted at the most current exchange rate. 

5. Why am I not able to use my American Express credit card on your website?

Paypal does not currently accept American Express transactions in Malaysian currency. Please do use Visa or Mastercard instead. Alternatively, you may choose to use bank deposit instead. We apologize for the inconvenience caused.

6. Why am I charged USD$ 1 after making an online transaction on your website?

The USD$ 1 charge is a temporary authorization by PayPal. To verify that your credit card or debit card is in good standing, a temporary USD$ 1 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. If the authorization charge remains on your card after 30 days, we suggest you contact us at info@theolivetree-organic.com or contact the card issuer.

7. I have an international credit card, can I make a purchase from your website?

You may use Ipay88 to pay using your credit card. In the event it is not successful, please do reach out to us through the website chat function and we can help send you a Paypal payment link.